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	<title>theDailyApp &#187; Customer Care</title>
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		<title>CollabTRAK &#8211; Free Project Management For Designers And Clients</title>
		<link>http://thedailyapp.com/workflow/customer-care/collabtrak-free-project-management-for-designers-and-clients</link>
		<comments>http://thedailyapp.com/workflow/customer-care/collabtrak-free-project-management-for-designers-and-clients#comments</comments>
		<pubDate>Sat, 30 Aug 2008 17:25:15 +0000</pubDate>
		<dc:creator>Tommy M</dc:creator>
				<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://thedailyapp.com/?p=301</guid>
		<description><![CDATA[When dealing with clients, whether you freelance or not, it is important to maintain a constant line of communication. Details the client wants may get lost in translation or simply forgotten. You used to have to pay top dollar for the ability to share files, send emails, assign tasks, and payment integration. Not anymore.]]></description>
			<content:encoded><![CDATA[<p><a href="http://collabtrak.com/" target="_blank">CollabTRAK</a> (SEOmoz 2008 Web 2.0 Honorable Mention) is a free, online, web-based customer care and project management tracker for designers, developers and their clients.</p>
<p>Create custom fields for the projects and users. What this means is you can create custom package categories based on what your client is requesting (ie. Website Design, Web Development, Application Development, Consulting, etc.). Additionally, you can create multiple administrators that are able to edit and add to projects currently created.</p>
<p>With <a href="http://collabtrak.com/" target="_blank">CollabTRAK</a>, administrators create their client&#8217;s username and password. After that client is created, the administrator creates a project and assigns it to that client. All the while, the client is able to login and view their project(s).</p>
<p>Clients and administrators can add notes to each project and join a Live Chat. Both clients and administrators can upload and share files. After any changes are made, you can request an email be sent to let everyone know.</p>
<p><a href="http://collabtrak.com/" target="_blank">CollabTRAK&#8217;s</a> probably most impressive feature is its Paypal/Credit Card payment integration. Once logged in your client can pay their balance simply and securely through Paypal.</p>
<p>If you want to do even more with your account you have two choices: Professional ($10/month) and Download ($50/one time). Professional gives you the ability to brand your page. And Download lets you download and edit the source code</p>
<p><a href="http://collabtrak.com/" target="_blank">CollabTRAK</a> is the perfect blend Customer Care and Project Management. Perfect for any developer/designer freelancer/team with multiple clients.</p>
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		<title>Simple Online Rolodex with Simple Customer</title>
		<link>http://thedailyapp.com/workflow/customer-care/simple-online-rolodex-with-simple-customer</link>
		<comments>http://thedailyapp.com/workflow/customer-care/simple-online-rolodex-with-simple-customer#comments</comments>
		<pubDate>Sat, 16 Aug 2008 04:01:05 +0000</pubDate>
		<dc:creator>Tommy M</dc:creator>
				<category><![CDATA[Customer Care]]></category>

		<guid isPermaLink="false">http://thedailyapp.com/?p=199</guid>
		<description><![CDATA[As a small time web developer or designer we don't need a full scale BasePackRise (Basecamp, Highrise, Backpack) to store our modest list of contacts. A simple rolodex would do along with a notepad for jotting down specifics about a contact or upcoming meeting. Now you can have both, the rolodex and the notepad, in a online in this simple web application named Simple Customer.]]></description>
			<content:encoded><![CDATA[<p>Having an online rolodex is becoming more and more prevalent and for many good reasons. You don&#8217;t have to drag around a stack of cards, you can easily search for a contact, it can&#8217;t get unfolded and fall apart, etc.</p>
<p>The deceivingly simple to install and maintain web application named <a href="http://www.simplecustomer.com" target="_blank">Simple Customer</a> allows you to have an unlimited number of contacts. Add their address (which can be viewed in Google Maps), email, phone number, and even additional contact information in case they are unavailable using the first set of contact information.</p>
<p>Along with storing all your customers and contacts in one place, <a href="http://www.simplecustomer.com" target="_blank">Simple Customer</a> allows you to add and attach notes to any contact. This would be useful for summarizing conversations, tracking progress on a project, questions to ask the next time you speak, or any other additional information.</p>
<p><a href="http://www.simplecustomer.com" target="_blank">Simple Customer</a> may be that online rolodex that you were (or maybe you weren&#8217;t?) looking for. If the only way you keep track of your contacts is through the use of sticky notes, the back of receipts, or through searching past emails, then I would strongly recommend giving <a href="http://www.simplecustomer.com" target="_blank">Simple Customer</a> a try.</p>
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